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Exceeding Expectations with Customer Service

The Katie Lance Podcast Episode 077

I’m sure you’ve all had those amazing customer service experiences that leave you impressed and excited to tell the world about your experience. On the flip side, you’ve probably also had some not so stellar experiences where you are equally fired up, but frustrated and you’re ready to tell the world also. 

In this podcast I want to chat a little about that because we really believe as a company, that customer service is so important. It’s one thing to get a new customer or to get a new client. It’s a whole other thing to retain those customers and to keep them happy!  

Lessons learned:

  • Have clear communication and set clear expectations.
  • Under promise and over deliver.
  • Is there an opportunity to exceed expectations?
  • Lean into your niche of really who you serve best and then refer out.

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